At AED Zone, we strive to ensure your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

• Timeframe: You may return any product within 30 days of the delivery date.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
• Non-Returnable Items: Customized products, used AEDs, and any items not in their original condition are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@aedzone.net or call (402) 880-8203 to obtain a Return Authorization (RA) number. Returns will not be accepted without an RA number.
2. Prepare Your Return: Repack the product in its original packaging, including all manuals, accessories, and documents that came with the product.
3. Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as AED Zone cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original payment method within 10 business days. Please note that:

• Shipping Costs: Original shipping costs are non-refundable.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@aedzone.net or (402) 880-8203. We will provide you with a replacement or refund, including shipping costs, once the defective product has been returned to us.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@aedzone.net.

6. Non-Returnable Items

Certain products cannot be returned, including:

• Customized or special-order items.
• Used AEDs or opened AED accessories.
• Products not in their original packaging.

7. Contact Us

If you have any questions or concerns regarding your return, please contact us:

• Email: info@aedzone.net
• Phone: (402) 880-8203
• Mailing Address: 8710 F Street, Suite 112 Omaha, NE 68127