Job Description

Our brand purpose is Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Company Perks Competitive salary with bonus opportunities Massage Heights Family Fund Employee Discounts Schedule/Expected Work Hours Ability to work weekends, evenings and holidays; hours are required Job Summary Seeking a Spa Director who reports directly to the Regional Director and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, grow the member base through membership sales and build team member culture. Responsibilities Recruit, hire, train, develop and retain employees Achieve retreat goals regarding membership sales and retention Directly supervise and be accountable for all aspects of retreat operations Create and manage team member schedules for optimal retreat performance Adhere and align the team and retreat to our brand values and standards Support and train the brand’s mission, core values, and standards Participate in all corporate initiatives including monthly calls, training, and other cultural programs Set individual team member goals and retreat goals; create plans and execute plans to exceed goals Plan, prepare, and execute events to promote Massage Heights in your area Qualifications Minimum 2 years of membership-based service and/or retail management experience Experience managing hourly wage employees Self-starter with leadership, organization, communication, and interpersonal skills Experience in training, coaching, and conflict resolution Able to build and sustain a positive employee culture Working knowledge of computers and standard software Basic business math skills Preferred Qualifications Practical knowledge of working with Zenoti or other Spa POS software systems Understanding spa environment and massage and skincare services Experience working in a franchise model Company Overview – Massage Heights is a national franchise in the U.S. and Canada, consisting of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members’ and guests’ wellness goals through providing therapeutic and healing services. Company Values We are committed to creating a welcoming, collaborative, and client-focused culture where team members feel valued and inspired to deliver exceptional experiences. Additional Information Seniority level : Mid-Senior level Employment type : Full-time Job function : Management and Manufacturing Industries : Wellness and Fitness Services #J-18808-Ljbffr Heights Wellness Retreat

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