Responsibilities Monitor SLA compliance & aged incident backlog. Ensure incidents are classified/categorized correctly. Oversight of incident dashboards & reporting (daily/weekly/monthly). Proactively follow up with teams on key metrics such as aged incidents and breached SLAs to ensure timely resolution. Conduct audits (process adherence, escalations, accuracy of categorization). Governance reviews with stakeholders. Qualifications Must be CSA certified Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Jade Global
...Chair car drivers provide transportation and physical assistance to individuals and/or patient escorts who require specialty transport in specialized vehicles. Valid Drivers license Required to have or obtain CPR Certification Safely and effectively operate...
...Job Description Job Description We are accepting resumes a Shipping Supervisor to join our team in Beaverton, OR. This is a day... ...a similar management position. Strong working knowledge of warehouse operations and management. Domestic and International Shipping...
...Position OverviewThe Peer Tutor for Math 115 provides academic support to students enrolled in the course. This position is designed to supplement... ...RUA/RGA) concurrently.Additional Candidate InstructionsSubmit online application and resume.Contact Information to...
...Century Group is partnering with a client who is seeking a Statutory Senior Accountant to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $100,000 to $115,000 per year. Job Description: Prepare...
...at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory... ...transactions; Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests; Collaborate...