Akkodis is seeking a Cisco Contact Center Migration Specialist (Customer Success & Business Analyst) for our client based out in Hybrid / On-site in Fairfax, Virginia.
Pay Range:$50/-$60/hr on w2 without beneifts. The pay may be negotiable based on experience, education, geographic location, and other factors.
Key Responsibilities
Perform detailed discovery and documentation of existing Avaya call flows, IVR scripts, routing logic, queues, skills-based routing, and integrations for 32 separate contact center instances.
Design and map equivalent call flows, queuing strategies, and customer journeys in Cisco Contact Center Enterprise/Cloud (CCE/CCX or Cisco Webex Contact Center).
Collaborate with technical teams to ensure accurate translation of Avaya functionality (e.g., Experience Portal, POM, vectors, VDNs) into Cisco equivalents (e.g., CVP, ICM scripting, ECE, precision queues).
Create clear, comprehensive flow diagrams, requirement documents, and migration playbooks.
Lead or support User Acceptance Testing (UAT) cycles, including test script creation and defect triage.
Deliver targeted training and knowledge transfer sessions to end-users, supervisors, and administrators on the new Cisco platform.
Act as the primary point of contact for business stakeholders during the transition, ensuring minimal disruption and high adoption.
Identify and escalate risks, gaps, or functionality differences between Avaya and Cisco environments.
Preferred
Relevant certifications (e.g., Avaya ACIS/ACSS, Cisco CCNP Collaboration, ITIL).
Prior public-sector or multi-agency contact center migration experience.
Cisco certifications (CCNA Collaboration, CCNP Voice).
This is a high-impact, fast-paced contract role ideal for a seasoned contact center professional who thrives on complex migrations and driving successful customer adoption.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
...development opportunities, and the chance to contribute to high-impact real estate and development projects in a fast-paced, supportive... ...Primary Services is pleased to announce the opening of the Commercial Real Estate Coordinator position for a large and respected client...
...Copilot Careers is hiring 100s of substitute teachers for Pennsylvania School Districts including Philadelphia and Bucks County! Make... ...both certified substitute teachers and those with no teaching experience. Our recruiting coordinators are ready to help you through...
...administrative attention to the Director of Nursing. Recommends corrective action when problems are identified, taking immediate action when... ...Bachelor's degree in nursing or equivalent preferred Current RN license in the state you will be working Completed...
...Job Description Job Description Job Description: Super Soccer Stars is looking for passionate and dedicated coaches to join our team. As a coach, you will have the opportunity to work with children ages 1-12 and teach them soccer skills in a fun and educational...
Job Description Job Description B. Fernndez & Hnos., Inc. es uno de los distribuidores lderes de Puerto Rico, que atiende a ms de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de distribucin y ventas, el mercadeo y su compromiso...